Case Studies

Connaught takes ‘Conntrol™’ of partnerships

Connaught’s state-of-the-art asset management system - Conntrol™ - uses the latest technology to provide a seamless service to clients. The webenabled system controls the way maintenance work is allocated and delivered, how resident satisfaction is measured and presents a complete audit trail visible to both sides of the partnership team. Download

Lean Project Management delivers exceptional benchmark performance for Woodhead

Woodhead's suite of five children's centre projects for Nottinghamshire County Council were completed with time to spare - time used to accommodate late client changes and still handover in the school holidays. No mad panics, no frayed tempers, just solid implementation of Lean Project Management. Download

Lean lessons for Linden Homes

Linden Homes collects awards. Twice voted Building Magazine's Housebuilder of the year, the Surrey-based company also excelled in the 2006 House Builders Federation New Homes Survey. The company knows that delivering on time is essential to keep customers happy. Switching to 'lean' methods gives them a further edge in the increasingly discerning housing market. Download

Mansell turnover rises on back of customer satisfaction

Mansell has achieved sustained improvements inbusiness performance overfive years. Theirmeasurement system clearly demonstrates theirimpressive track record and key performanceindicators (KPIs) are a standard feature at projectand board level. Download

Warings' five-prong strategy to keep the business improving

Ruthless self-examination is the key to sustained improvements in business performance at Warings Construction Group. Since work on business improvement began in earnest four years ago, key performance indicators (KPIs) have crept ever upwards, many nearing the 100% mark. Download

KPIs vindicate Council's decision to switch to partnering

This is a 'cashable' efficiency saving. The five-year framework involves everyone in early planning and securing long-term workflow for suppliers. Download

KPIs set Kier Regional on course to win frameworks

Kier's solution was to adopt a benchmarking system using key performance indicators (KPIs) to compare critical aspects of performance across the regional businesses. Download

Highways Benchmarking Club gives RCS a complete KPI solution

It was the passport to an exclusive 'club' where contractors, chaperoned by their county clients, exchange performance data, benchmark against each other and learn how to improve. Download

KPIs and EFQM light the path for Beacon Council

Middlesbrough Council Design Services has been transformed from a traditional local authority department into a vibrant consultancy. They use key performance indicators (KPIs) to measure performance and set improvement targets. Download

Using KPIs to manage multi-party agreements

Connaught Property Services and their client West Wiltshire Housing Society are using KPIs to support a long-term strategic partnership for maintenance of housing stock. The agreed set of KPIs not only measure performance, but determine profit levels. Download

Customers inspire an unconventional KPI strategy

Buro Happold uses KPIs as part of its framework with Dorset County Council's own designers, Dorset Engineering Consultancy. They now also use in-depth client interviews to gain insight into how they can improve their service in a competitive field. Download

Manage your supply chain, say customers via KPIs

Feedback from 40 projects shows promising performance in health and safety, staff relations, understanding clients' needs, keeping to cost targets, and quality of product and service. But lower scores in other areas have caused Lovell to rethink its procurement strategy. Download

Small company, big steps - KPIs in seven easy stages

Axis Europe is a small company that has started to use KPIs to improve its performance and differentiate itself in the eyes of its clients. Following the 7 step process Axis has benefited by starting simply and making sure that action is taken on the results. Download

Award-winning company keeps fit with KPI workout

Mansell uses KPIs to constantly challenge the organisation to higher levels of performance. KPIs are used as part of the strategic planning process, and the company benchmarks itself against the best projects in the country. Download

Continuous improvement - how to keep the momentum

Kent County Council and consultant Babtie are using KPIs to support a seven-year partnership. Indicator scores improved steadily over the first three years, but reached a plateau in the fourth. Attention has turned to the upstream processes to gain further improvement. Download

KPIs give an interior/exterior view of business

InteriorExterior plc uses KPIs to monitor its projects and achieves the very high benchmark scores necessary in the highly competitive market that they operate in. The KPIs have also enabled the company to meet the requirements of ISO 9001:2000 with ease. Download

Market leader uses KPIs to keep competitive edge

Makers UK Ltd uses KPIs as a tool for continuous improvement and quality assurance. The company's slick use of IT means its KPIs are seamlessly integrated into its management system so that benchmarking performance against the industry can be done efficiently and effectively. Download

Meticulous attention to detail shows in rising KPIs

Clients such as the airport operator BAA and student housing specialist Unite inspired Warings to set up a KPI system that affects every level of the organisation. The KPI system provides a yardstick to show how their innovative approach to construction is improving performance. Download

New angle on KPIs

Renovating 200 mid 20th century social housing units is a tough challenge for builders. It is messy work, complicated by having 200 'clients', many reluctant to relocate, and all with individual needs and aspirations. This 12-month, £7.5m project, employing two contractors, shows how Kingston upon Hull City Council (Hull) is Rethinking Construction to achieve best value. Download

Partnering by numbers

The £600k renovation of 34 houses at The Heights estate in Coleraine was a fore-runner to five-year partnering contracts that the N Ireland Housing Executive introduced in 2002. KPIs were assessed throughout rather than just at the end of the project. Download

Performance indicators for transportation consultancy

Since Babtie Group were awarded Kent's first private sector consultancy in engineering and transportation five years ago, it's been a challenging time for both parties. Babtie's contract incorporates performance indicators (PIs) written in the context of their partnering arrangement with the client, which show an improving service. Download