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The Housing Forum survey revealed that:
It is suggested that all partnering projects focus on the Industry KPIs in order to:
Performance management information and measurement is vital to the successful delivery and continuous improvement of services to customers. However, many of the workshop participants complained that there are perhaps too many things being measured. It is clear that using the full array of PIs and KPIs is causing confusion and uncertainty about what should be measured and what is actually being measured. It is questionable whether effective measurement is actually taking place under such circumstances.
Although there is an array of Performance Indicators influencing project process and outcomes it is important to focus on the national Key Performance Indicators (KPIs) as the main way of measuring the effectiveness of the partnering arrangement. Clients of course can always use their own corporate measures to supplement the industry ones.
However a clear focus on measurement systems agreed between the client and suppliers will bring benefits to all, and perhaps especially clients. Many housing clients have long term problems in managing, co-ordinating and integrating existing stock information and related management systems. Long term partnering offers a real opportunity to carry out a fundamental review of these existing systems. Contractors and other key suppliers can bring their expertise and contribute to the development of a fully integrated data management system which can be continuously updated.
Construction performance management systems should also focus on whole team performance and outcomes. Using the Industry's KPIs and benchmarking will help to focus on: