Customer Relationship Toolkit
The Customer Relationship Toolkit is a web based tool designed to help users in the construction industry manage relationships with their clients better.
It is an easy to use interface that allows scores and comments from your client to be quickly inputted against a number of questions (known as moments of truth) selected by the user to reflect their projects. A report is instantly generated, which allows the user to identify what areas are most important to their customers and then record how well they perform against them.
This method removes the subjectivity from the measurement by enabling the user to focus on the gap rather than the actual score. This gives users a list of the most important actions to work against to make improvements, leaving a satisfied customer at the end.
What KPIs can measure?
The databank of questions provided by the Customer Relationship Toolkit covers Constructing Excellence’s 10 headline KPI’s.
What are the benefits?
Managing customer relationships in a structured way allows you to get the most out of the information you collect and make real improvements.
The Customer Relationship Toolkit allows you to:
- Choose questions from a comprehensive databank of questions used regularly within the industry
- Develop meaningful customer surveys within a few minutes
- Instantly spot the gaps between the customer’s expectation and their perception of your performance, enabling you to take action quickly
- Drill down below the level of headline KPIs to measure customer satisfaction in greater detail and against the five enablers of the Business Excellence model.
- Identify the most important actions that will improve supply chain relationships
- Compare the results from different or similar projects
- Gather priceless customer feedback in a manageable and simple way.
You need to purchase credits to use this tool, and you must also be