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Please take the time to complete this important survey. If the survey does not display properly please click here
Please say for each item how much you agree with the statement made. Choose from the options 1 to 5 where: 1 - Always true, 2 - Generally true, 3 - True about half the time, 4 - Mostly not true, 5 - Always untrue
Committed leadership: believing in and being totally committed to driving forward an agenda for improvement and communicating the required cultural and operational changes throughout the whole of the organisation.
Please rate how much you agree with the above statement
1 - Always true 2 - Generally true 3 - True about half the time 4 - Mostly not true 5 - Always untrue
A focus on the customer: In the best companies, the customer drives everything. These companies provide precisely what the end customer needs, when the customer needs it and at a price that reflects the products value to the customer. Activities which do not add value from the customer's viewpoint are classified as waste and eliminated.
Integrate the process and the team around the product: The most successful enterprises do not fragment their operations - they work back from the customer's needs and focus on the product and the value it delives to the customer. The Process and the production team are then integrated to deliver value to the customer efficiently and eliminate waste in all its forms.
A quality driven agenda: Quality not only means zero defects but right first time, delivery on time and to budget, innovating for the benefit of the client and stripping out waste, whether it be in design, materials or construction on site. It also means after-sales care and reduced cost in use. Quality means the total package - exceeding customer expectations and providing real service.
Commitment to people: This means not only decent site conditions, fair wages and care for the health and safety of the workforce. It means a commitment to training and development of committed and highly capable managers and supervisors. It also means respect for all participants in the process, involving everyone in sustained improvement and learning, and a no-blame culture based on mutual interdependence and trust.
For the drivers for change from 1997 listed, please indicate the level of relevance as a driver for change for today's industry.
1 - Very important 2 - Important 3 - Not very important 4 - Not important at all
Thinking about the next ten years for the construction industry, please rank the following issues for importance in terms of the impact that improvement on the issue would have on the industry and the built environment (so if a large improvement on an issue is possible, but doing so will have little impact, rank that issue low).
select: Architect Civil/Structural Engineer Consultant Housebuilder Main Contractor Manufacturer Multidisciplinary Consultancy Other Consultant (please state) Private Sector Client Project Management Public Sector Client Quantity Surveyor Specialist Subcontractor
Other, please specify
select: 1 - Graduate/Trainee 2 - Non-Managerial 3 - Junior Management 4 - Middle Management 5 - Senior Management 6 - Main Board Member/Partner
select: 1 - 0-9 2 - 10-49 3 - 50-249 4 - 250+
select: 1 - Yes 2 - No 3 - Don't Know
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select: 1 - Constructing Excellence 2 - Building Magazine 3 - Other - Please state below