People can do their jobs better if they have easy access to relevant information and experience.
Some firms simply need to draw together factual information, such as copies of mandatory procedures and details of customers. Others need to share experiences on the best approaches to more creative tasks. Knowledge management can help at either extreme.
There is no single right solution – the approach will depend very much on the type of firm. The articles in this section give information about the role IT can play in knowledge management, including:
But knowledge management is not just about buying a software package. You need to ensure that people will make use of whatever system you choose. Bringing people together in person can play a vital role too.
Topics in this section are: