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The project aimed to increase customer satisfaction through a better, shared understanding of value systems and standardised mechanisms that map and measure the delivery of value within the design solution. The emphasis is on finding methods and measures of monitoring value during the design and delivery process that are good predictors of the value that will be experienced throughout the operation of the product.
The 33 month project, which started in July 2002, was being funded through the LINK Meeting Clients Needs through Standardisation (MCNS) programme, funded by the EPSRC and DTI with contributions from industrial collaborators. The partners, led by Sheppard Robson, bring a broad range of interests, know-how and skills with the research being undertaken in the 5* Department of Civil and Building Engineering at Loughborough University. The team had representation from clients, architecture, engineering, design, facilities management, construction, chartered institutions and the government through the Commission for Architecture in the Built Environment.
The project addressed the pressing need for the construction industry to provide demonstrable and measurable value to its clients and other stakeholders. The research combinined two key principles of construction, namely information flow and value delivery. Through a combination of rigorous modelling, consultation and action research the project developed a range of techniques, generic models, value language and implementation strategies. These will help the complete design supply chain, from client to supplier, to focus on meeting customer needs by defining, monitoring and managing the structured delivery of value, including the application of standard processes, components and pre-assembly.
Sheppard Robson, Amec, Arup, Davis Langdon
EPSRC, DTI, Loughborough University, BAA, Broadgate Estates, CIBSE, CABE, RICS, RIBA
Report launched at the Design Centre Islington, 21 June 2005
The project has developed a framework and language of value, together with a prototype process for value delivery and supporting tools and methods. The outputs included:
This project was supported by in-kind contribution of members and other firms.
Beth Morgan or Professor Simon Austin , Dept of Civil and Building Engineering, Loughborough Univ., Loughborough, Leics., LE11 3TU
Be Valuable [2mb] hard copy available from the Online shop
Report of the Be/nCRISP Value Task Group [2mb]
Comparison of AEDET and DEEP Design evaluation Tools[450kb](members only)