If you are returning items because they are damaged or defective or an error on our part, we will refund the delivery charges incurred by you in returning the items to us as well as the cost of the items themselves. Please contact us for a Returns Authorisation Code before sending the items back to us and clearly mark your package with this.
Under the Distance Selling Regulations you can cancel your order for any item or service purchased from this website and receive a refund as long as you tell us within a seven day cooling-off period. Refunds will be made by cheque within 30 days of receiving the returned items or of you telling us that you want to cancel your subscription. Goods should be returned to Constructing Excellence. Warwick House, 25 Buckingham Palace Road, London SW1W 0PP.
Cancelling an order for packs or wallcharts: you must email, fax or write to us within seven working days following the day after delivery quoting your order number and telling us that you want to cancel. We will provide you with a Returns Authorisation Code, which should be clearly displayed on your package. You must return goods to us in good condition complete with all relevant packaging and at your own cost.
If you don't tell us within seven working days of the day after delivery we do not have to accept a return of unwanted goods unless they are faulty. This does not affect your statutory rights.
Cancelling an order for a subscription: you must email us or write to use within seven days following the day the order was made quoting your order number and telling us that you want to cancel. We will then deactivate your subscription and refund the subscription fee.
Payment: Payment of the full delegate fees should be made at the time of registration. If payment is not made at this time, an invoice will be issued and must be paid immediately and in any case prior to the day of the event. If payment is not received before the event date, delegates will be asked to guarantee payment via credit card on the day.
Cancellation: Delegates may cancel their registration and receive the return of the registration fees paid less 50% thereof providing they notify Constructing Excellence in writing at least two weeks prior to the event. Unfortunately cancellations after this time frame will be charged the full registration and the full invoice total will be payable.
Substitutions: Substitution of delegates are welcome at any time prior to the event day, provided it is in writing to Constructing Excellence. Two or more delegates may not 'share' a place at the event.
It may be necessary, for any reason beyond the control of Constructing Excellence, to amend the programme, date, timing, content, speakers and venue. Constructing Excellence reserves the right to cancel the conference or any part of it reasonably beyond its control. In the unfortunate cirumstances the event is cancelled, no liability is assumed by Constructing Excellence for any costs incurred by delegates in connection with their attendance.
E-mail: helpdesk@constructingexcellence.org.uk
Helpdesk: 0845 605 55 56
Fax: 01923 664690
Constructing Excellence Helpdesk
Warwick House
25 Buckingham Palace Road
London
SW1W 0PP